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You will always need to have a green check mark in “IP address” and “Subscription Status” and most cases also in “DNS Setup” as well – however, it’s important to understand when it’s ok to have a “bad” DNS check.
First step of troubleshooting should always be to restart device(s) and router.
Make sure that the device you are using to check the DNS status does not have local settings overruling the settings of the router. Check the routers settings once again and restart both router and device.
So please keep the above in mind when visiting the account home.
We aim to make our service as easy to use as possible.
There are two different methods of using our service. When loading the account home we will check if the device you are using to visit the account home is using our DNS servers.
So what happens if you have set up your Apple TV to use our DNS and not your computer?
In that case you will get an error in your account home under the DNS check.
If you then visit your account home and get a green check mark in the DNS check then any other device connected to the same router is ready to use with Unlocator. Please make sure you have configured your device correctly.
Then restart both router and device to clear out any cache left behind from your previous DNS.
You may also want to check if you have any plugins in your browser or anything of that nature, which will interfere with your network.